Refund Policy

Last updated: November 2026

You hear a free preview of every song before you pay, so you only buy a song you have already listened to. That is why most purchases are final. We still make it right when something goes wrong.

When we refund or fix it

• The files don't work. If an MP3 will not play or download after you unlock it, email us and we will send working files or refund you.
• You were charged but nothing unlocked. If you paid and the song stayed locked, email us with the email used at checkout. We will unlock it or refund you.
• You were charged twice. We refund the duplicate payment.
• The song is not what was promised. For example, the name you typed is missing from the song entirely. Tell us and we will make a new one or refund you.

Bundles

Unused unlocks from the 3-song bundle can be refunded within 14 days of purchase if none of the three has been used. Once one song is unlocked, the bundle is treated as used.

How to ask

Email support@personalized-song-gift.com with the email you paid with and a link to the song (the address of the song page). We reply within two business days. Approved refunds go back to the original payment method through Dodo Payments, our payment processor, and usually appear in 5–10 business days.

Chargebacks

Please contact us before opening a dispute with your bank. We can almost always fix the problem faster.

See also our Terms of Service and Privacy Policy.